Delivery Information


Delivery Information Postage Rates Small package  £3.99 Medium package  £5.99 Large package up to £7.99 – £8.99 depending on weight  EX large parcel e.g furniture , heavy items, items over 1 metre in size from £9.99 -£13.99 happy to get a quote, just ask. We  post within the UK only If there is a problem with your address details we will contact you to advise you before processing your order. Delivery For all hand made gifts please allow 2-3 weeks for delivery. For all other gifts, when items are in stock we aim to despatch the order within 5-7 working days, usually sooner. If we do not have your items in stock we will contact you to notify you on the estimated date of delivery. Methods of Payment We can accept the following payment methods through the Paypal Secure Server: Visa, MasterCard, Switch/Maestro, Visa Electron, Delta and Paypal. Returns Please check all items immediately upon arrival. Some products vary slightly. If you are in any way unhappy with your goods, please email us – and leave you name and number. You can return unused items ( made to order personalised products may not be returned unless faulty) within 7 days for an exchange. Postage will be at the customer’s cost. We cannot refund or exchange used or customer damaged items with the exception of faulty goods. Postage cannot be refunded and we will not give refunds until the goods have been received back. Returned items must be in their original packaging. For damaged or faulty goods we will either refund you in full (cost of goods, postage costs and return postage) or replace the item and refund your postage costs. When returning goods we recommend using registered post as we cannot be responsible for goods that do not reach us. Items are photographed as accurately as possible. Due to the nature of the products, some variations occur. We check every single item before sending them to our customers to ensure that our products reach you in the best condition. Customer Service If you have any queries about our products, how to order, or if you would just like to know a bit more about Hugs and Hearts, please send us an email –