If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than seven working days after the day on which you receive the products (excluding made to order personalised items). However, we are committed to the highest levels of customer service and will consider cases on a case by case basis, subject to the situation, after this period. Postage costs cannot be refunded.
Should you wish to cancel your order prior despatch, please contact email us at firstname.lastname@example.org If your order has already been despatched we will be happy to offer you an exchange or, if you wish, a refund (except postage) provided that the products are returned complete and in a reasonable condition. Where possible we would ask that you return the items with the original packaging. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage. Where goods are delivered to a third party you will need to be able to return the goods you ordered to us to be able to exercise this right.
In the unlikely event that a parcel arrives damaged or faulty or you wish to return it, you must contact us at email@example.com within seven working days of receiving the parcel. Please note that all items need to be returned within 14 days complete and in a reasonable condition and that made to order personalised products may not be returned unless faulty. Where possible we would ask that you return the item(s) with the original packaging. This does not affect your statutory rights.
With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage and the costs associated with this. Once you have contacted us, please ensure that you include your name and address details. We would recommend that you obtain a Certificate of Posting in case for whatever reason the parcel fails to reach us. Please note that large unwanted items will need to be collected by a courier (the cost for this will be deducted from your refund with the exception of faulty items) – simply email us at firstname.lastname@example.org we will be able to advise you.